FAQ

  • FAQ

Check-in Information & FAQs

Check-in and Check-out Hours
Check-in from 14:00, check-out until 11:00

Smoking Restriction
No smoking is allowed within the building and rooms including balconies. Please smoke at the designated areas.

Wi-Fi Access
All rooms have free Wi-Fi access and we provide rental services for LAN cables as well. You can find the ID and password for the room Wi-Fi at the TV screen.

Child Policy
Children under 6 can stay free of charge on the existing beds (maximum 2 children under 6 are free to stay per room. *3 children for Corner Suite). For children aged between 6 and under 12 will be charged of child cost.

Services for Babies / Baby Rental Goods
We provide free rental services for baby beds, guards, and carriers free of charge (numbers are limited). Please specify your request in advance.
For guests with meal inclusive room reservations, we can provide one complimentary baby food per meal so please inform the restaurant staff upon request. We also have baby food for older children that comes with rice, soup, vegetable and dessert with surcharge (reservation in advance). You can purchase baby food at the in-house convenience store as well.

Hollywood Twin Bed (putting twins beds close together) Request
We can honour the request so please inform us in advance.

Roomtype Request
We handle requests for room upgrade with surcharge. Should you like to specify your roomtype or floor, we will try our best to accommodate your needs but kindly note that all requests are subject to availability.

Rental Wheelchairs
Available free of charge (numbers are limited). Please specify your request in advance.